Refund and Return Policy

Returns Policy

We offer a 30-day return policy for unopened and unused products due to a change of mind. Your returned item must be in a new, unopened, in original plastic condition and in original packaging. Opened items cannot be returned. Please contact us at support@wagnum.com for more information on arranging a return. As soon as we receive the item, our team will verify it, and if approved, we will issue a refund.

*Please note that returned items have a 7% restocking fee, deductible from the order value.

Unless proven faulty, items such as pillows cannot be returned or exchanged for hygiene and security reasons. Please, read the item description carefully before placing your order.

Refunds and Replacements

 If you, unfortunately, received a faulty or damaged item, please send us a video and/or photo to our email support@wagnum.com demonstrating what is wrong with the product, so we can assist you with it. Depending on the situation, we may require you to return the product for further evaluation and will send you a replacement or refund, as you prefer and if eligible.

The shipping costs will be your responsibility, and if the product is confirmed to be faulty, we will refund the cost to you according to your postage receipt.

We are not responsible for returned items that are lost in transit to us.

All refunds will be made according to your original payment method and may take between 3 to 5 business days. If you are not sure that a refund was made, please check your spam folder or contact us for more information.

*Please do not try to fix your item by yourself. Products opened or changed will automatically lose the right to a refund or replacement.