FAQs

1. What payment methods do you accept?

We accept all major credit cards, as well as PayPal, Apple Pay, Google Pay, AfterPay, and ZipPay.

2. Can I cancel my order or change my address after placing an order?

As most of our orders are processed within the same day, we may not be able to cancel or correct shipping information once your order has been placed. We ask our customer to double-check your parcel's information details as we can not be held responsible for incorrect information.

Please check if you have selected the correct size and colour of your item to avoid disappointment.

Returned parcels due to incorrect information will incur a charge for new shipping. 

 3. I ordered multiple items; why did I only receive one?

For logistical reasons, items in the same order may be sent in separate packages. You may receive one item before the next.

 4. Where's my order / How can I track my order?

You will receive an email confirming your order placement, and another email with tracking information once the order is processed and shipped. If you don't receive these emails, please get in touch with us with your order number/email used for the purchase, or your full name, so we can check and provide you with the tracking information.

 5. Where do you ship to?

We ship domestically to Australia and internationally to New Zealand, the UK, USA and Canada. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.

 6. How long does shipping usually take?

The estimated shipping time for our products is approximately 3 to 10 business days. Our primary shipping source is Australia Post for domestic and international orders.

7. I received a damaged or faulty item; what should I do?

Please email us at support@wagnum.com with information about the damaged item, including a video and/or photo showing what is happening. As soon as we receive it, our team will verify it and get back to you as quickly as possible.

8. Does my product have a warranty?

Yes. All our products have a one-year manufacturer's warranty from the moment you receive them. If an issue occurs, please email us at support@wagnum.com with the invoice from your order confirmation and describe the issue with your item. We will verify your item, and if classified as a manufacturing defect, we've got you covered.

Our original warranty period remains in effect, regardless of any repairs or replacements you receive for the original product. Replacements don't extend the warranty time.

*Please note that you are responsible for the maintenance of your product. Defects caused by poor maintenance are not covered under the warranty.

10. How long does it take to receive my refund?

Depending on the payment method, this can take up to 5 working days to appear in your account. If you have any doubts about receiving your refund, you can email us at support@wagnum.com with your order number or check with the bank or company that processed the payment.

Please note that, despite trying to process returned items as soon as they arrive, they may take extra 3 to 5 days to be refunded due to warehouse processing time. We appreciate your understanding.